Orders
How can I cancel or adjust my order?
Unfortunately, once an order has been placed, we cannot cancel or make any adjustments to your order.
Can I change the shipping or billing address on my order?
The Iconic Edition cases are designed to last the lifestime of your product and are meant to be refilled. Again, and again.
I received the wrong item/something is missing from my order.
What happens if an item I ordered is out of stock?
Our Red Edition compacts are made from TTH red card paper which has been thoroughly tested to ensure that it is environmentally safe. There are no chemicals used in the making of the paper nor the compact.
I want to place an order, but the item I want is out of stock. What do I do?
Our Iconic Edition compacts are made from Zamac, a durable alloy of zinc, aluminum, magnesium, and copper. While it is not recyclable, it is designed to last and to refilled as needed using our Intelligent Refill System.
What are the taxes and duties on orders outside of the EU?
Our Refill packaging is made of recycled cardboard pulp and is recyclable. Our refill pans are made of tin and are recyclable.
