Care-Wise Loyalty Club
How does Care-Wise Loyalty Club work?
Start earning points on all your purchases with our Rewards Program. To join, simply create a Glaze account or click here to get started. Once you’ve signed up, you will start earning rewards and points on all your Glaze purchases. Be sure to be logged into your account when making purchases to earn rewards. Learn more about ways you can earn points – here.
How do I earn loyalty points?
There are many ways you can earn points, ranging from following our social media accounts to receiving points with every purchase made on www.kjaerweis.com. You can find a list of all the ways to earn points on the Loyalty page here.
How do I see how many loyalty points I have?
You can see how many points you have earned by logging in on your account page or the loyalty page.
If I make a refund, do I get to keep my loyalty points?
If you are refunded any products, you will not be able to keep the loyalty points which were earnt from the purchased items.
When do my loyalty points expire?
You have 12 months to use your loyalty points.
The loyalty points in my account don’t look correct?
You can see your rewards history from your account page, if you still think this is incorrect, please reach out to our customer service team who will help investigate this further for you.
Iconic Edition, Red Edition & Refill Packaging
What is the lifespan of the Red Edition Compact?
The Red Edition Compact can be used for 2-3 Refills and then can be recycled. If you are looking for a lifetime option, we recommend the Iconic Edition compact.
What is the lifespan of the Iconic Edition Compact?
The Iconic Edition Compact is life-long, and won’t have to be replaced.
Can I buy the Red Edition or Iconic Edition Compact without the refill?
Yes, you can buy just the empty Red or Iconic Compact by itself.
What is the Red Edition made of?
Our Red Edition compacts are made from TTH red card paper which has been thoroughly tested to ensure that it is environmentally safe. There are no chemicals used in the making of the paper nor the compact.
What is the Iconic Edition made of?
Our Iconic Edition compacts are made from ZAMAC. It is not recyclable, but is meant to be kept forever like a piece of jewelry and refilled as needed using our Intelligent Refill System! Zamac is an alloy of zinc, aluminum, magnesium, and copper.
What is the Refill packaging made of?
Our Refill packaging is made of recycled cardboard pulp and is recyclable. Our refill pans are made of tin and are recyclable.
Gift Cards/Discount Codes
How do I use my gift card?
Please enter your gift card code into the box titled “gift card or discount code” on the checkout page. We are unable to add a gift card to an order that has already been submitted.
When will I receive my gift card?
All gift cards purchased on kjaerweis.com are digital gift cards and will be sent via email.
Can I combine gift cards or discount codes?
Gift cards and discount codes cannot be combined.
Promotion Refunds
If the price of an item you have purchased qualified for a promotion within 7 days of your order, we will honor the price adjustment.Please contact customerservice@kjaerweis.com within 7 days of your orderdate, and we'll refund the difference to your original form of payment.
Orders
How can I cancel or adjust my order?
Unfortunately, once an order has been placed, we cannot cancel or make any adjustments to your order.
Can I change the shipping or billing address on my order?
Unfortunately, once an order has been placed, we cannot cancel or make any changes to the shipping or billing addresses.
I received the wrong item/something is missing from my order.
Our apologies! Please email our Customer Service team at customerservice@kjaerweis.com so we can look into your order for you.
What happens if an item I ordered is out of stock?
If an order is placed for an item that has been marked as out of stock in our warehouse, we will remove the item from your order and refund you the full amount.
I want to place an order but the item I want is out of stock. What do I do?
Due to the nature of small batch production, please allow for additional time for your much-loved items to come back in stock. Please sign up on the product page using your email address to be notified once we are back in stock. We appreciate your patience!
How much are the taxes and duties on orders outside of the EU?
We are able to ship to addresses outside of the EU with DHL or UPS, however, you will be required to pay applicable duties and taxes once the package arrives at customs. Unfortunately, we do not have information on how much duties and taxes would be.
Billing
When will my card be charged?
We place the charge on your credit card once your order is confirmed.
What forms of payment do you accept?
We accept all major credit cards - Visa, American Express, MasterCard, and Discover. We also accept Klarna, Paypal, and Shop Pay.